Privacy policy

Privacy Policy

This Privacy Policy describes how VNS GLOBAL LLC ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.northmanlondon.com (the "Site"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable international data protection laws.

Data Controller

VNS GLOBAL LLC
EIN: 98-1880664
Adress: 500 4th St NW, Suite 102
Albuquerque, New Mexico - 87102 - US
Email: help@northmanlondon.com

Information We Collect

We collect the following categories of personal information:

  • Identity and contact data: name, email address, shipping address, billing address, and phone number
  • Transaction data: order details, payment information (processed securely by third-party processors), and purchase history
  • Technical data: IP address, browser type, device information, operating system, and time zone
  • Usage data: pages visited, time spent on the Site, click-through behavior, and referring URLs
  • Marketing preferences: your communication preferences and consent records

How We Collect Your Data

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar tracking technologies
  • From third-party services such as payment processors, analytics providers, and advertising platforms

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: to fulfill your order and provide customer service
  • Legal obligation: to comply with tax, accounting, and regulatory requirements
  • Legitimate interests: to improve our products, prevent fraud, and protect our business
  • Consent: for marketing communications and non-essential cookies

How We Use Your Information

  • Process and fulfill your orders, including shipping and customer service
  • Communicate with you about your orders, account, and inquiries
  • Send marketing communications (with your consent)
  • Improve and personalize your shopping experience
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

  • Essential cookies: required for the Site to function properly (e.g., shopping cart, checkout)
  • Analytics cookies: to understand how visitors interact with our Site (e.g., Google Analytics)
  • Marketing cookies: to deliver relevant advertising (e.g., Meta Pixel, TikTok Pixel)
  • Preference cookies: to remember your settings and preferences

You can manage your cookie preferences through your browser settings or through our cookie consent banner.

Third-Party Sharing

We share your personal data with trusted third parties only as necessary to operate our business:

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe) to process transactions
  • Shipping carriers to deliver your orders
  • Suppliers and fulfillment partners to fulfill your orders
  • Marketing and analytics platforms (e.g., Google, Meta, TikTok) to improve our services
  • Legal and regulatory authorities when required by law

We do not sell your personal data to third parties.

International Data Transfers

Your data may be transferred to and processed in countries outside the UK and EEA. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for at least 6 years for tax and accounting purposes.

Your Rights

Under UK GDPR and applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data ("right to be forgotten")
  • Restrict or object to the processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office at ico.org.uk)

To exercise any of these rights, please contact us at help@northmanlondon.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective as soon as it is accessible.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at help@northmanlondon.com. Our team responds within 24 hours.