Terms of service
Terms of Service
Welcome to Northman London. These Terms of Service ("Terms") govern your access to and use of www.northmanlondon.com (the "Site") operated by VNS GLOBAL LLC, a company registered in England and Wales under EIN: 98-1880664, with its registered address at 500 4th St NW, Suite 102, Albuquerque, New Mexico - 87102 - US. By accessing or using our Site, you agree to be bound by these Terms.
1. Acceptance of Terms
By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein. If you do not agree with any part of these Terms, you may not access the Site or use any of our services.
2. Eligibility
You must be at least 18 years old, or of legal age in your jurisdiction, to use this Site and make purchases. By using this Site, you represent that you have the legal capacity to enter into a binding contract.
3. Products and Pricing
All products displayed on our Site are subject to availability. We reserve the right to discontinue any product at any time without prior notice. Prices are listed in the currency indicated and may change without notice. We make every effort to ensure pricing accuracy, but errors may occur. In the event of a pricing error, we reserve the right to cancel the order and refund any payment received.
4. Product Images, Colors, and Stock Availability
Important disclaimer: We strive to display product images and colors as accurately as possible. However, the actual color and appearance of products may vary depending on your device, screen settings, lighting, and other factors. Slight variations in color, texture, or finish do not constitute a defect and are not grounds for return or refund.
Stock availability is updated in real time but is not guaranteed. In rare cases, an item may become unavailable after an order is placed. If this occurs, we will notify you promptly and offer a full refund or alternative product.
5. Order Acceptance
Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, suspected fraud, or violation of these Terms. A contract of sale is only formed once we send you an order confirmation email.
6. Payment
We accept payment through the payment methods displayed at checkout. All payments are processed by secure third-party payment processors. You represent that you are authorized to use the payment method provided and that the information you supply is accurate.
7. Shipping and Delivery
Shipping terms, timelines, and restrictions are detailed in our separate Shipping Policy, which forms part of these Terms. Delivery times are estimates and not guaranteed.
8. Returns and Refunds
Returns and refunds are governed by our Refund and Return Policy, which forms part of these Terms.
9. Chargebacks and Disputes
If you have an issue with your order, we strongly encourage you to contact us first at help@northmanlondon.com before initiating a chargeback or payment dispute. Our team responds within 24 hours and will work in good faith to resolve any legitimate concern.
Unjustified chargebacks may be considered fraudulent. By placing an order, you agree that:
- You will contact our customer support team to resolve any issue before disputing a charge with your payment provider
- Chargebacks filed without prior contact may be contested with full evidence of order fulfillment, including tracking information, communication records, and proof of delivery
- Fraudulent chargebacks may be reported to relevant authorities and chargeback management services, and may result in collection actions
- You waive the right to chargeback for issues that fall under our return policy or have already been resolved by our support team
10. Intellectual Property
All content on the Site, including text, graphics, logos, images, product designs, and software, is the property of VNS GLOBAL LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written consent.
11. User Conduct
You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. Prohibited conduct includes but is not limited to: submitting false information, attempting to gain unauthorized access, transmitting harmful code, or harassing other users or our staff.
12. Limitation of Liability
To the maximum extent permitted by law, VNS GLOBAL LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or products purchased. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim. Nothing in these Terms excludes or limits our liability for fraud, death, or personal injury caused by negligence, or any liability that cannot be excluded under applicable law.
13. Indemnification
You agree to indemnify and hold harmless VNS GLOBAL LLC, its directors, employees, and affiliates from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Site.
14. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of these third parties. Accessing them is at your own risk.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protection rights in your country of residence.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of the Site after changes are posted constitutes acceptance of the new Terms.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Information
For questions regarding these Terms, please contact us at help@northmanlondon.com. Our team responds within 24 hours.